What they say
“We were referred to Enigma by Northern Powergrid because of their expertise in developing website applications. Enigma didn’t disappoint and we were really impressed with the mapping application that they delivered.”
Gerarda Kendrick, Communications at Energy Networks Association
We were approached by The Energy Networks Association (ENA) when they saw our work producing online customer service applications for Northern Powergrid.
The ENA wanted a customer service tool that would answer one of their customers most frequently asked questions, “Who is my gas or electricity network operator?”.
What we did
We built an application designed to sit on the ENA website that allows users to input any UK postcode and find out who the electricity or gas network operator is for their address as well as the relevant contact information.view live project
The application uses location based coverage data for Gas Distributed Companies (GDNs) and Electricity Distribution Companies (DNOs) and presents them as an overlay on a Google maps interface. This means that coverage areas and information about network operators can easily be identified by customers.
In just a couple of clicks users can see a map of their area and important information about their supplier including contact numbers, links to the suppliers website and social media channels. It’s as easy as that.
What we achieved
Had a significant decrease in the load on the ENA's contact centre
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