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    Mapping Application for Utility Industry

    • Online customer service tool.
    • Allows customers to search for their network operator by Postcode.
    • The application layers results and information onto Google Maps based interface.

    What they say

    “We were referred to Enigma by Northern Powergrid because of their expertise in developing website applications. Enigma didn’t disappoint and we were really impressed with the mapping application that they delivered.”

    Gerarda Kendrick, Communications at Energy Networks Association

    The Ambition

    We were approached by The Energy Networks Association (ENA) when they saw our work producing online customer service applications for Northern Powergrid.

    The ENA wanted a customer service tool that would answer one of their customers most frequently asked questions, “Who is my gas or electricity network operator?”.

    What we did

    We built an application designed to sit on the ENA website that allows users to input any UK postcode and find out who the electricity or gas network operator is for their address as well as the relevant contact information.

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    The application

    The application uses location based coverage data for Gas Distributed Companies (GDNs) and Electricity Distribution Companies (DNOs) and presents them as an overlay on a Google maps interface. This means that coverage areas and information about network operators can easily be identified by customers.

    In just a couple of clicks users can see a map of their area and important information about their supplier including contact numbers, links to the suppliers website and social media channels. It’s as easy as that.

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    What we achieved

    easy self-serve

    easy self-serve

    Had a significant decrease in the load on the ENA's contact centre

    Had a significant decrease in the load on the ENA's contact centre

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    Newcastle

    +44 (0) 191 261 2991

    newcastle@enigma-interactive.co.uk

    London

    +44 (0) 20 7183 5738

    london@enigma-interactive.co.uk