Supporting Heat Pumps adoption with National Grid

Online application - Now live 

Connecting your Heat Pump to the National Grid has gone digital 

The adoption of Heat pumps as a green alternative to heating homes and other buildings is part of the UK’s strategy to achieve a net-zero carbon economy by 2050.

Heat pumps run on electricity from renewable sources instead of gas to provide both cooling and heating for a building.  They warm buildings by absorbing heat from the air, ground or water. They are considered a sustainable, renewable and environmentally-friendly alternative.

They are set to become much more common in the future, with over 20,000 homes per week needing to make the switch to a low-carbon heating source between 2025 and 2050. This being against the backdrop of new gas boilers being banned in the UK from 2025. By 2028, the UK aims to install 600,000 heat pumps, annually.

The National Grid Electricity Distribution Connections has a strategy in place to ensure the electricity network can support the large-scale adoption of heat pumps.

In order to facilitate this future requirement, NGED had an ambition to simplify the application process for new heat pump connections to the National Grid in the UK.

Connecting your Heat Pump to the  National Grid

Working with the NGED digital team we built an easy-to-use, intuitive online application form for NGED customers to complete when applying to connect their heat pump to the National Grid in the UK . For less-experienced customers,  the form contains supplementary guidance by utilising tooltips and supporting information boxes throughout. 

The new web-based  application  form now saves customers  time – the online form takes around 15 minutes to complete and submit and they receive instant feedback with an  instant decision as to the status of their application.  The  new form is now live