Portfolio: Northern Powergrid: Mainsite
- Features self-service tools that have increased customer choice and reduced call centre call volumes
- First in their field to offer an online ‘Who is my supplier’ service
- Power cuts tool provides real-time updates for customers with power interruptions
- Online payments service allows customer to pay invoices at their convenience
- Online booking form and system launched for shrouding services - allows customers to book and monitor services online
- Admin staff and contractors can also manage, monitor and fulfill services booked online
- Site underwent a successful large rebrand in November 2011, when client changed their name and branding
Northern Powergrid (formerly CE Electric) needed a proactive digital development agency to manage their corporate web offering. We were delighted when they decided Enigma were that agency!
We've been working together now for almost a decade and in that time the website has moved from being primarily a corporate communications tool, towards offering comprehensive online customer services.
2011 has seen us busily devising the next generation of the Northern Powergrid website. As well as delivering Northern Powergrid's first payment system and giving the site a brand spanking Enigma-keover, they've also kept us busy with the launch of their mobile site, plus online self-services; Who Is My Supplier? and Shrouding. We can promise you that there are more exciting things to come!
Watch this space!
The Nuts & Bolts
- Information based website
- Online customer service tools
- Online payment system
- Postcode-based supplier look-up system
- Power cuts information system
- Online booking form and system
- Systems integration
- Comprehensive search function
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Trinity Content Management System
