NEEIC

The North East England Investment Centre (NEEIC) website centres round an online application form, which enables their customers to apply for funding online. This form (the first of its kind in the UK) and the website it sits on were designed and developed by Enigma in collaboration with NEEIC and Perfect Image.  Prior to the launch of this website, NEEIC customers were required to fill out a long and complex paper-based form in order to apply for funding. The application forms submitted were often incomplete and full of errors – meaning that NEEIC staff would have to chase customers for correct information in order to process the application.

The NEEIC Online form simplifies things for registered customers. Screens are clear and concise. A few initial questions/answers decide what route the customer will take through the form, so that the customer will only get asked questions relevant to their application. What’s more, because the form validates customer input as it goes, the resulting completed application form is much more likely to be correct, meaning reduced frustration for the customer and less work for NEEIC staff.

There are already exciting plans in the pipeline for enhancements to the NEEIC Online form such as the 'Finance Wizard' (a step by step guide to completing a particularly complex grid of financial information) and also a tracking device allowing customers to keep track of their application on line. Enigma looks forward to a long and fruitful relationship with NEEIC.

Visit the NEEIC site here: www.neeic.co.uk